The Problem

A leading internet and mobile payment service, solution and technology house in Asia provides a comprehensive suite of latest secure, scalable, function-rich, payment processing capabilities. They required a comprehensive online survey solution that would allow them to build and carry out customized surveys amongst their customers so that they could improve their product offerings. They needed a solution that would allow the management to design and build the surveys in the shortest possible time, in the easiest possible way and without any programmer intervention.

The Solution

The solution was an online Survey Product that helped them carry out customized surveys amongst their customers. A complete survey questionnaire designer was built that allowed the customer to define the layout and the format of the questionnaire and categorize the questions as required for easy tabulation and analysis. The reports provided would help the customer use it as inputs to other analysis engines or make decisions on customer perceptions of their products and services.
The solution provided was a .NET based implementation.

Key Features and Benefits

• Design of the survey format and questions can be created by business groups
• Word report of the tabulated results
• Flexibility in scheduling frequency and type of surveys.
• Reports can be prepared based on the results provided by the survey engine interpreted by the business users
• All of the above can be done without any dependency on programmers.

The solution provided by Quadwave helped the customer quickly carry out surveys that would provide valuable feedback on their product offerings and make business decisions based on the analysis of these surveys.