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Quadwave Consulting, Bangalore, India:

IT Infrastructure Management Operations

The Problem

A company providing IT Infrastructure Management Services in the areas of Application Management, Network and Security Management, Data center Management, and Facility Management required a portable IT Infrastructure Management Delivery Portal application for IT Operations at its center and
its client locations.
The Solution

Quadwave designed and developed a complete delivery portal that seamlessly integrated the  IT Infrastructure Management Operations across their Employees and Clients, IT Operations Engineers, back-end IT engineers, and users. An application architecture was created for this and the complete process workflows  defined for the delivery portal. The Delivery Portal application was deployed at client locations and could function without any central administration.

Key Features and Benefits:

  • Configurable and scalable one-stop solution (IT Operations Delivery Portal)
  • Seamlessly integrates the interactions of People, Processes, Management, Stakeholders, Accounts/Clients, and IT Applications in an IT Infrastructure Management context.
  •  Aligns  IT Infrastructure Management with business strategy.
  •  Creates ownership and responsibility at all levels of IT Infrastructure Management Operations.
  •  Supports 'interchanging' of service providers and staff by developing inter-enterprise operational processes.
  • Creates a stable framework for service management automation.

The solution provided helped the customer creates a formal framework for current service improvement projects and provided a benchmark for best practices. This gave the customer a tremendous competitive advantage with promotion of consistent and cost-effective services.